1. Introduction

At Al Abbad Gold & Jewelry, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://alabbad.co (the “Site”), make a purchase, or otherwise interact with our services.

Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We collect personal information to provide and improve our services, ensure security, and comply with legal obligations.

A. Information You Provide Directly:

  • Full Name

  • Email Address

  • Phone Number

  • Delivery Address

  • Billing Address

  • National ID (if required for high-value transactions)

  • Payment Information (via secure third-party gateway)

B. Information Collected Automatically:

  • IP Address

  • Browser Type & Version

  • Device Type

  • Location (via IP or device settings)

  • Usage Data (pages visited, time on site, etc.)

  • Cookies and Tracking Technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • To process orders and payments

  • To deliver your purchases

  • To communicate about your order, promotions, or customer service

  • To detect and prevent fraud and misuse

  • To comply with legal and regulatory requirements

  • To personalize your shopping experience

  • To improve our website and customer experience

4. Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

  • Payment Gateways: For secure transaction processing

  • Logistics Partners: To deliver your order (e.g., courier services)

  • Legal Authorities: If required by law or government request

  • Technology Providers: For hosting, analytics, and security

All third-party service providers are obligated to keep your data confidential.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize you when you return to our website

  • Understand your preferences

  • Provide a secure and personalized experience

You can manage cookies through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption for all data transfers

  • Secure third-party payment gateways

  • Limited access to personal data internally

However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights

Depending on local laws and international standards (such as GDPR), you may have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Object to certain data uses

  • Withdraw consent at any time

You may exercise these rights by contacting us at [Insert Email].

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

10. International Data Transfers

If we transfer your data outside Kuwait (e.g., to cloud servers), we ensure appropriate safeguards are in place, such as secure hosting providers and data protection agreements.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Al Abbad Gold & Jewelry
Email: info@alabbad.co
Location: Kuwait